Refund policy

Last updated: July 7, 2026

This Return & Refund Policy applies to all purchases made from SIGN OF PAIN ("we", "us", "our") via www.signofpain.com. By placing an order, you accept this policy. Nothing in this policy limits any non-waivable rights you hold under the mandatory consumer laws of your country of residence.

1. Made to Order — All Sales Final

Every SIGN OF PAIN piece is produced individually to order. Because of this, we do not accept returns, exchanges, or refunds except in the cases described in Section 2 or where required by applicable law (Section 7). In particular, we cannot accept returns or issue refunds for:

Items correctly produced according to your order that you no longer want or that are "not what you expected";
Incorrect size ordered by the customer — please check our size chart carefully before purchase;
Minor variations in color or placement inherent to on-demand production, or color differences caused by screen settings;
Items damaged after delivery through wear, washing, or improper care;
Orders delayed or undeliverable due to inaccurate information provided by the customer (wrong address, phone number, etc.).

2. Defective, Misprinted, Damaged, or Incorrect Items

If your item arrives with a manufacturing defect, misprint, damage sustained in transit, or is not the item you ordered, you are entitled to a free replacement or a full refund, subject to the claim procedure in Section 3.

3. Claim Procedure

All claims must meet the following conditions:

Submit your claim via the live chat on our website or by email at support@signofpain.com within 7 days of the delivery date (as recorded by carrier tracking). Claims submitted after 7 days cannot be processed.
Provide your order number;
Provide a video clearly showing the defect or issue. Claims without clear video evidence will not be accepted;
All original hang tags must remain attached and be visible in the video;
The item must be unused, unworn, and unwashed. Worn, stained, washed, or altered items are not eligible.

4. Approved Claims & Returns Process

We review claims within [2–5] business days of receiving the required evidence. Do not ship any item back to us without prior written confirmation — unconfirmed returns are not accepted and cannot be refunded. If a physical return is required, we will provide the return address of our fulfillment facility upon approval. Returned items must be sent in their original packaging; return shipping costs are borne by the customer unless we state otherwise in writing, and we do not accept freight-collect shipments.

5. Refunds

Approved refunds are issued to the original payment method, in the original purchase currency. Where a physical return is required, refunds are processed within 7 days of our fulfillment facility receiving and verifying the returned item; otherwise within 7 days of claim approval. The exact posting time depends on your bank or payment provider. Where the claim is due to our error, original shipping costs are refunded as well.

6. Non-Returnable Items

For hygiene reasons, the following cannot be returned under any circumstances: tights, underwear, pajamas, swimwear, socks, and masks. Gift cards and items marked as final sale are also non-returnable.

7. Right of Withdrawal — EU & UK Customers

If you are a consumer residing in the EU, EEA, or the United Kingdom, you may have a statutory 14-day right of withdrawal for distance purchases. Please note that under Article 16(c) of Directive 2011/83/EU and equivalent UK provisions, this right does not apply to goods made to the consumer's specifications or clearly personalized. Where our products are produced on demand upon your order, this exemption may apply. Where the statutory right of withdrawal does apply to your purchase:

Notify us within 14 days of delivery via live chat or email with an unequivocal statement of withdrawal;
Return the goods within 14 days of your notice to the address we provide, at your own cost, unused, unworn, unwashed, and with all hang tags attached;
We will refund all payments including standard delivery costs within 14 days of being informed, and may withhold the refund until we receive the goods or proof of their dispatch;
You are liable for any diminished value resulting from handling beyond what is necessary to establish the nature and characteristics of the goods.

8. Lost or Undelivered Packages

If your package appears lost in transit, contact us no later than 7 days after the estimated delivery date shown in your tracking. Confirmed lost shipments are replaced free of charge or fully refunded. Claims submitted after this window may not be eligible. See our Shipping Policy for full details.

9. Order Cancellations

Because production begins shortly after ordering, cancellations are only possible before your order enters production. Contact us via live chat immediately after purchase if you wish to cancel. Once an order is in production or has shipped, it can no longer be cancelled.

10. Chargebacks & Abuse

We reserve the right to decline future orders from customers who submit fraudulent claims or initiate unjustified chargebacks. If anything is wrong with your order, contact us first — legitimate issues are resolved quickly.