Terms of service

1. About Us

This website and store are operated by:

In these Terms, "SIGN OF PAIN", "we", "us" and "our" refer to PAIN. LONDON LTD. "You" and "your" refer to the person using our website or purchasing our products.

2. Acceptance of These Terms

By accessing or using our website, creating an account, placing an order or otherwise purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree with these Terms, please do not use our website or place an order.

These Terms should be read together with our Privacy Policy, Returns & Refund Policy, Shipping Policy and Cookie Policy, where applicable.

If there is a conflict between these Terms and a mandatory consumer protection law, the mandatory law will apply to the extent required.

3. Eligibility

Our store sells general clothing products and does not impose a general minimum age requirement for purchasing products.

If you are under the age at which you can legally enter into a contract in your country, you should use our website and place an order only with the involvement or permission of a parent or legal guardian where required by applicable law.

By placing an order, you confirm that the information you provide is accurate and that you are legally permitted to enter into the relevant transaction.

4. Products

We sell clothing and related products through our online store.

Product descriptions, images, colours, measurements and other specifications are provided to help you understand the products before purchase.

We make reasonable efforts to display product colours and appearance accurately. However, colours may appear differently depending on your device, display settings and other technical factors.

Minor variations in print placement, colour, texture, measurements or appearance may occur as part of the manufacturing and production process.

Such variations do not affect any statutory rights you may have where a product does not conform to the contract or applicable legal requirements.

5. Made-to-Order Products

Our products are generally made to order.

After you place an order, we normally process it before it enters production. Processing generally takes approximately 1–3 business days.

Production generally takes approximately 1–3 business days.

These timeframes are estimates and may occasionally take longer because of circumstances such as production capacity, holidays, technical issues or other circumstances outside our reasonable control.

You may request cancellation before your order enters production, subject to applicable law. Once production has started, cancellation may no longer be available under our voluntary cancellation policy.

6. Product Availability

We may limit the availability of products, sizes, colours or quantities from time to time.

Product availability shown on our website may change without notice.

If a product becomes unavailable after you place an order, we will contact you and may offer an appropriate alternative or refund, subject to applicable law.

7. Pricing

Product prices are displayed on our website at the time of purchase.

Prices may change at any time before an order is placed.

A price change after you have successfully placed an order will not normally change the price of that order.

Where applicable, taxes may be calculated and displayed during checkout based on your location and the information available to us.

In some countries, additional import duties, customs charges or other fees may be payable by the customer when the order enters the destination country.

Such charges are outside our control and may depend on the destination country's laws, tax rules and applicable thresholds.

8. Orders

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After an order is submitted, you will normally receive an order confirmation by email. An order confirmation confirms that we have received your order request; it does not necessarily mean that your order has entered production.

We reserve the right to refuse or cancel an order in appropriate circumstances, including where:

• A product is unavailable.
• There is an obvious pricing or product description error.
• Payment cannot be authorised or completed.
• We reasonably suspect fraud or unauthorised activity.
• Required delivery information is incomplete or invalid.
• An order appears to abuse a promotion or discount.
• We are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been received, we will normally refund the amount paid for the cancelled order using the original payment method, subject to applicable law.

9. Payment

We accept payment methods displayed during checkout.

Available payment methods may include:

• Shop Pay
• Visa
• Mastercard
• American Express
• Diners Club
• Discover
• Maestro
• UnionPay
• Apple Pay
• Google Pay
• Bancontact
• iDEAL / Wero
• Klarna
• MB WAY
• PayPal

The payment methods available to you may depend on your location, device, currency, eligibility and other factors.

Payments are processed through the relevant payment provider. We do not store complete payment card numbers or CVV/security codes on our own systems.

10. Delivery

We ship internationally to destinations available at checkout.

Some countries or territories may not be available for delivery due to carrier limitations, legal restrictions, operational limitations or other circumstances. The destinations available for your order will be shown during checkout.

Our standard shipping option is a paid shipping service. Shipping costs vary depending on the destination and may generally range from approximately US$4 to US$20 or more.

Estimated delivery times are approximately:

Delivery estimates do not include the time required to process and produce the order.

Orders generally require approximately 1–3 business days for processing and approximately 1–3 business days for production before shipment.

Delivery estimates are estimates only and may be affected by customs processing, carrier delays, weather, public holidays, operational disruptions and other circumstances outside our reasonable control.

Where available, tracking information will be provided after the order has been shipped.

11. Customs, Duties and Taxes

Depending on your destination, your order may be subject to import duties, customs charges, local taxes or other fees imposed by the destination country.

Where applicable, taxes that we are required to collect may be calculated or displayed during checkout.

Import duties and customs charges that arise after an order enters the destination country may be payable by the customer where applicable.

These charges may depend on local laws and applicable tax or customs thresholds. We cannot guarantee whether such charges will apply to a particular order.

12. Returns, Refunds and Exchanges

Our Returns & Refund Policy forms part of these Terms and explains the procedures and conditions applicable to returns, refunds and exchanges.

Please review our Returns & Refund Policy before purchasing.

Nothing in our return policy or these Terms limits statutory consumer rights that cannot legally be excluded or restricted.

13. Customer Accounts

You may create a customer account where this functionality is available.

You are responsible for keeping your account information accurate and for maintaining the confidentiality of your account credentials.

You should notify us if you believe that your account has been accessed without your permission.

We may suspend or restrict an account where reasonably necessary to protect our website, customers, business or payment systems, or where an account is being used in violation of these Terms.

14. Promotions and Discounts

From time to time, we may offer promotional activities including:

• Discount codes
• First-order discounts
• Free-shipping promotions
• Giveaways
• Bundles
• Buy X Get Y promotions
• Free-product promotions

Promotional offers may have additional terms, eligibility requirements, restrictions, expiry dates or quantity limits.

Unless expressly stated otherwise, promotions cannot be combined with other discounts or offers.

We reserve the right to refuse or cancel a promotional benefit where we reasonably determine that the promotion has been used fraudulently, abusively or contrary to its stated terms.

Any specific promotion may have terms that take priority over this general promotional section where applicable.

15. One Free Product Promotions

Where we offer a promotion providing a free product to eligible customers, the promotion may be limited to one free product per customer and may be available only with a customer's first qualifying order.

Additional conditions, including eligibility requirements, product selection, availability, shipping requirements and promotional dates, may apply and will be displayed with the relevant offer.

We may use reasonable technical and order information to identify duplicate, fraudulent or abusive promotional orders.

We do not guarantee that a promotional product will remain available while supplies last unless the promotion expressly states otherwise.

16. Intellectual Property

Unless otherwise stated, all content on our website is owned by or licensed to PAIN. LONDON LTD or SIGN OF PAIN.

This may include:

• Brand names and logos
• Product designs and artwork
• Product photographs
• Website designs and layouts
• Text and product descriptions
• Graphics and visual materials
• Videos and other media
• Software and website functionality

Our content is protected by applicable intellectual property laws.

You may access and use the website for personal, non-commercial purposes and for purchasing our products.

You must not reproduce, copy, modify, distribute, sell, publish, commercially exploit or otherwise use our content without our prior written permission, except where permitted by applicable law.

17. User Reviews and Content

Customers may have the opportunity to submit reviews, photographs, videos, comments or other content.

You remain responsible for the content you submit.

By submitting content, you confirm that:

• You have the necessary rights and permissions to submit the content.
• The content does not unlawfully infringe another person's rights.
• The content is not fraudulent, misleading or unlawfully defamatory.
• The content does not contain unlawful or harmful material.
• The content does not violate applicable law.

Where you submit content for publication, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for operating, promoting and marketing SIGN OF PAIN, subject to applicable law and any permissions required.

We may remove or decline to publish content that we reasonably believe violates these Terms, applicable law or our community standards.

18. Prohibited Uses

You must not use our website or services:

• For any unlawful purpose.
• To commit fraud or facilitate fraudulent transactions.
• To abuse discounts, promotions or free-product offers.
• To interfere with the operation or security of our website.
• To attempt to gain unauthorised access to our systems or accounts.
• To introduce malicious code, malware or other harmful technology.
• To scrape or systematically copy website content without permission.
• To impersonate another person or business.
• To submit false or misleading information.
• To infringe intellectual property or other rights.
• To engage in activity that could damage our website, business or customers.

19. Third-Party Services and Links

Our website may use or integrate with third-party services, payment providers, advertising platforms, analytics services, social media platforms and other technologies.

We may also provide links to third-party websites or services.

Third-party services are governed by their own terms and privacy policies. We are not responsible for the content, availability, security or policies of third-party websites or services except where applicable law provides otherwise.

20. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable because of maintenance, updates, technical issues, security incidents, third-party service interruptions or other circumstances.

21. Errors and Corrections

We try to ensure that product descriptions, prices, availability and other information on our website are accurate.

However, errors may occasionally occur.

Where permitted by law, we reserve the right to correct errors, update information and cancel an order affected by an obvious error, including an obvious pricing error.

If an order is cancelled for this reason after payment, we will normally refund the amount paid.

22. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including where applicable:

• Natural disasters
• Severe weather
• War or armed conflict
• Government action or restrictions
• Strikes or labour disruptions
• Carrier or postal disruptions
• Customs delays
• Internet or infrastructure failures
• Cybersecurity incidents
• Major technical failures
• Other circumstances outside our reasonable control

This section does not remove or limit any consumer rights or remedies that cannot legally be excluded.

23. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

We remain responsible for the consumer rights and legal obligations that apply to products sold through our store.

Subject to applicable law, we are not responsible for losses that result from circumstances outside our reasonable control or from information supplied by a customer that is inaccurate or incomplete.

24. Governing Law

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection laws in your country provide you with additional rights that cannot legally be excluded.

If you are a consumer living outside England and Wales, this choice of law does not remove any mandatory consumer protections that apply to your purchase under the laws applicable to you.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements or website.

The latest version will be published on this page with an updated "Last updated" date.

Changes will generally apply to future use of the website and future orders. Terms that applied when you placed an order will continue to apply to that order where required by law.

26. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where possible.

If it cannot be made enforceable, the relevant provision will be removed without affecting the validity of the remaining provisions.

27. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we permanently waive our right to enforce that provision later.

28. Contact Us

If you have questions about these Terms, your order or our services, please contact us: