Shipping policy

Last updated: 27 September 2026

At SIGN OF PAIN, all products are made to order. We process, produce, and ship each order after it is placed. This allows us to avoid unnecessary inventory and produce products specifically for our customers.

This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order through signofpain.com, you agree to the shipping terms described below.

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1. Where We Ship

We ship to customers in the United Kingdom, United States, European Union, and other countries where shipping is available through our checkout.

Shipping availability depends on the destination country and address. If we are unable to ship to a particular destination, that destination may not be available during checkout.

Shipping information, available destinations, shipping charges, and applicable taxes are shown during checkout before payment is completed.

2. Order Processing

Because our products are made to order, your order goes through the following process:

1. Order processing: approximately 1–3 business days.
2. Production: approximately 1–3 business days.
3. Shipping: the order is dispatched after production is completed.
4. Delivery: the package is transported to the delivery address provided at checkout.

Processing and production times are separate from the estimated shipping transit times listed below.

3. Estimated Delivery Times

Estimated delivery times are calculated from the date the order is shipped and are provided as general estimates rather than guaranteed delivery dates.

These estimates do not include the order processing and production period.

Delivery may take longer in certain circumstances, including customs processing, carrier delays, severe weather, public holidays, incorrect or incomplete address information, or other circumstances outside our reasonable control.

4. Shipping Costs

Shipping charges depend on the destination, order, and available shipping service.

Shipping generally costs approximately $4–$20 or more, depending on the destination and applicable shipping conditions.

The exact shipping cost applicable to your order will be displayed at checkout before you complete your purchase.

Promotional offers may provide free shipping or other reduced shipping rates. Where applicable, the conditions of the promotion will be displayed on the website or at checkout.

5. Tracking Information

Once your order has been shipped, we may provide tracking information by email or through your customer account where tracking is available.

Tracking information may take some time to become active after the package has been dispatched.

If tracking information has not updated for a short period of time, this does not necessarily mean that the package has been lost. International shipments may have periods where tracking updates are limited while the package is being transported or processed by customs.

6. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where such charges are applicable and are not included in the amount collected at checkout, they may be payable by the customer upon importation or delivery.

Customs rules and import thresholds vary by country. Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.

Customs delays are outside our control and may extend the estimated delivery time.

7. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at support@signofpain.com.

We will make reasonable efforts to assist with an address correction before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered production or has been dispatched.

Additional shipping costs may apply where an order needs to be reshipped because of an incorrect or incomplete address provided by the customer, subject to applicable consumer law.

8. Delayed or Lost Packages

Delivery estimates are not guaranteed delivery dates. Carrier delays, customs processing, weather, public holidays, transportation disruptions, and other circumstances may affect delivery times.

If your order appears to be significantly delayed or the tracking information indicates a potential delivery problem, please contact us at support@signofpain.com.

We will review the available tracking information and, where appropriate, work with the relevant shipping or delivery service to investigate the issue.

Nothing in this Shipping Policy limits or excludes any rights you may have under applicable consumer protection law, including rights relating to goods that are not delivered within the legally required period.

9. Delivery Attempts

Delivery may require one or more delivery attempts depending on the carrier and destination.

If a carrier is unable to deliver an order because the recipient is unavailable, the address is incorrect, or the package is not collected within the applicable holding period, the package may be returned or otherwise handled according to the carrier's procedures.

If an order is returned because of information or actions attributable to the customer, additional shipping or reshipping costs may apply, subject to applicable law.

10. Order Changes and Cancellation

Because our products are made to order, cancellation requests should be submitted as soon as possible.

You may request cancellation at any time before your order enters production. Once production has started, cancellation may no longer be possible.

If you need to change your delivery address or other order information, please contact us immediately at support@signofpain.com.

Cancellation and refund rights may also apply under our Returns & Refund Policy and applicable consumer protection law.

11. Delivery to Different Countries

Shipping methods, delivery times, taxes, customs requirements, and available destinations may differ between countries.

If a destination is not available at checkout, we may not currently be able to ship to that destination.

We reserve the right to restrict shipping to certain destinations where required by law, carrier restrictions, customs requirements, or operational limitations.

12. Free Shipping Promotions

From time to time, SIGN OF PAIN may offer free shipping promotions.

Free shipping promotions may be subject to minimum order values, specific products, promotional codes, geographic restrictions, limited promotional periods, or other conditions stated at the time of the promotion.

Unless expressly stated otherwise, free shipping promotions apply only to the shipping charge and do not necessarily cover customs duties, import taxes, or other government-imposed charges.

13. Delivery Information at Checkout

The shipping options, shipping costs, and estimated delivery information presented at checkout are the most relevant information for your specific order and destination.

Where an order contains multiple products, delivery may depend on the availability and production requirements of the individual products.

We aim to keep shipping information accurate and up to date across our website and checkout. Shipping information provided to customers is intended to correspond with the shipping information used for our online sales channels.

14. Legal Delivery Rights

Nothing in this Shipping Policy is intended to remove, restrict, or replace any mandatory rights you may have under the consumer protection laws applicable to your purchase.

For customers in the United Kingdom and other jurisdictions where mandatory delivery rules apply, statutory delivery rights remain unaffected.

In the UK, for example, online sellers generally need to provide delivery arrangements, costs, and estimated delivery times before purchase, and goods generally must be delivered within 30 days unless a different period has been agreed with the customer.

15. Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact us:

This Shipping Policy should be read together with our Returns & Refund Policy and Terms of Service.