Shipping policy

Last updated: July 7, 2026

This Shipping Policy applies to all orders placed with SIGN OF PAIN via www.signofpain.com. By placing an order, you accept the terms below.

1. Production Time

Every SIGN OF PAIN piece is made to order. Production typically takes 2–5 business days after payment confirmation, before your order is handed to the carrier. Production time is separate from, and precedes, shipping time. During new drops, promotional periods, or holidays, production may take longer.

2. Shipping Destinations & Delivery Times

We ship worldwide, except to countries or regions where carrier restrictions, sanctions, or local import rules make delivery unavailable. Estimated transit times after dispatch:

United States: approximately 5–10 business days;
United Kingdom & Europe: approximately 7–15 business days;
Rest of the world: approximately 7–15 business days.

All delivery times are estimates, not guarantees, and exclude production time, local public holidays, customs clearance delays, and events outside our control (carrier disruptions, flight cancellations, strikes, or government restrictions). For consumers in the UK/EU: where mandatory law provides a maximum delivery period, that law prevails.

3. Shipping Costs

Shipping costs are calculated at checkout based on your destination and the contents of your order. Any applicable costs are displayed before you complete your purchase.

4. Order Tracking

Every order is shipped with a tracking number, which is emailed to you upon dispatch. Tracking may take up to 48 hours to become active after the shipping confirmation is sent.

5. Phone Number & Contact Details

A valid phone number is required for international deliveries, as carriers may need to contact you for customs clearance or delivery arrangements. If the phone number provided is incorrect or unreachable, delivery may fail, and we are not responsible for the cost of reshipping or refunding orders affected by incorrect contact details. For some international orders, we may contact you by email to confirm your details before dispatch — please respond promptly, as unconfirmed orders may be held and eventually cancelled without refund after an extended holding period.

6. Customs, Duties & Import Taxes

For orders delivered within the United States, customs duties and import-related fees are covered — no additional charges are required from the recipient. For most other destinations this is also the case; however, in rare instances, recipients in certain countries or remote areas may be required to pay customs duties, taxes, or handling fees upon delivery due to local regulations. Such charges, where they occur, are determined by local authorities and are the responsibility of the recipient. Refusal to pay such charges resulting in the return or destruction of a shipment does not entitle the customer to a refund of shipping costs.

7. Incorrect or Incomplete Address

You are responsible for providing a complete and accurate shipping address at checkout. If you notice an error, contact us via the live chat on our website or at support@signofpain.com immediately — we can correct the address only if the order has not yet been dispatched. We are not liable for failed delivery, loss, or additional costs caused by an incorrect or incomplete address provided by you. Where a parcel is returned to us for this reason, re-shipping is at the customer's expense.

8. Failed Delivery Attempts

Delivery may fail if the courier cannot reach you (missed calls, invalid contact number, or invalid address). If this happens, contact us as soon as possible with corrected details and your availability for re-delivery. Parcels returned as unclaimed after failed delivery attempts may be re-shipped at the customer's expense, or refunded minus the original shipping costs actually incurred.

9. Lost Packages & Delays

If your package has not arrived and your tracking has not updated, contact us via live chat or at support@signofpain.com:

If 20 days have passed since dispatch without delivery, we will open an investigation with the carrier;
For packages confirmed lost in transit, claims must be submitted no later than 7 days after the estimated delivery date shown in your tracking. Confirmed lost shipments will be replaced free of charge or fully refunded, at your choice.

Delays or losses caused by incorrect information provided by the customer (wrong address or phone number) are not eligible for free replacement or refund. For consumers in the UK/EU, we remain responsible for the goods until they are in your physical possession.

10. Damaged Packages

If your package arrives visibly damaged, contact us within 7 days of delivery with your order number and a video showing the damage, in accordance with our Return & Refund Policy.

11. Split Shipments

Orders containing multiple items may occasionally be produced at different facilities and arrive in separate packages, potentially on different dates. You will receive tracking for each shipment. A partially delivered order is not lost — please allow the remaining packages to arrive within the estimated timeframe.